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Frequently asked Questions
Once your payment has been successfully received and applied our Student Support team will have your training and live lab access setup as soon as possible, usually within 1 hour during regular business hours.
You will receive periodic emails containing important information about your training access. Typically, student training accounts are setup in less than one hour during regular business hours and in less than one business day at other times.
In order to create an online training account students need to select and sign-up for their chosen training program. A training account will then be created which contains your course materials and lab access.
Students are advised to use their primary eMail address as their login when signing-up for training. A temporary password will be emailed during the sign-up process which you may then update at any time from within your training portal. For security reasons once a student has changed their password it is kept hidden from LearnTITAN.
We are industry leaders in customer support and strive to respond to all support requests in 15 minutes or less. To start a request for support, please visit our support portal at support.learntitan.com.
We have taken the time to establish business credibility with PayPal and are happy to offer our students 0% interest financing through the PayPal financing program. This financing option is provided by PayPal and is subject to their terms and conditions.
Currently, our partnership with PayPal allows us to promote a 6-month, 0% financing option to all students through PayPal financing. This program is offered through PayPal and is subject to their terms and conditions. Simply click the blue “PayPal Credit” button during checkout to get started.
As a purchaser of on-demand digital training, students are required to agree to our Privacy Policy, Terms of Use and refund policy. Students will be issued a refund if requested within 3 days of purchasing our course content. This money-back guarantee is voided if the student has accessed more than 20% of the purchased course content or live lab, or downloaded the E-Book.
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Get in touch with LearnTITAN
We don't offer phone support. Here's why.
LearnTITAN offers 15-minute support via our online ticketing system during regular business hours, which is never more than one click away from our homepage.
Our team is comprised of IT education support professionals who regularly contribute and engage with the latest cybersecurity training companies and students, and who work within our world-class LMS on a daily basis. Because of this, the support that we deliver is the most responsive in the industry.
LearnTITAN strives to provide a seamless onboarding process and training solution, but if you ever run into problems you will always have an understanding and knowledgeable student support team member available to help.
We’ve learned that in order to provide the fastest and most accurate support to our students, our success team must provide thorough, detailed thought and investigation into each student’s individual issues. By providing this support solely online we are able to troubleshoot issues in the fastest and most accurate way possible.
Our ticketing system allows our team to focus completely on the issue at hand with the least amount of disruption, meaning that ultimately your support requests are resolved faster.
It wouldn’t be possible to provide this same level of service over the phone for several reasons, including the following:
- Our support system allows our team to immediately pull up student information, eliminating wasted time searching for login details and assigned courses.
- It also provides for two-way sharing of information, including screenshots, ensuring our support team and our students are on the same page, which lets us identify solutions to your problems much faster.
- In addition to being able to automatically research student information, this system allows us to provide links and other media to you so that any issues that arise are understood and resolved as fast as possible.
- Finally, each support ticket and conversation is backed-up and stored, providing easy access to students and our support team at all times, allowing us to easily continue future conversations or escalate any issues as required. You will never have to ask the same question twice.
By focusing on our online support channel, we are able to scale our student support and dedicate the additional resources to growing our course lineup and LIVE lab simulated training, innovating our course delivery solution, and focusing on our students’ success so that we can provide the very best learning experience possible to our students.
Are you having an issue accessing your training that requires our support? Please click below to experience our award-winning student support team right now: